We offer our UK customers a 30-day return policy from the date of delivery.
Eligibility for Returns or Exchanges
We accept returns or exchanges if:
- The product is unused and in its original condition
- The original packaging is included
- You provide a valid proof of purchase (invoice or order confirmation)
- In case of a defect, it must be a manufacturer fault, not customer damage
Return Process
Contact us at admin@bashitah.shop with your order number and a description of the issue.
After reviewing your request, we will send you return instructions.
Send the item to:
Bashitah
Adresse: 117 Sidbury, Worcester WR5 2DH, United Kingdom
Once we receive and inspect the item, we will issue a refund within 14 days to your original payment method.
Return Shipping Costs
Return shipping costs are the customer’s responsibility.
We do not cover return postage costs for non-faulty items.
Refunds
Refunds are issued within 14 days via the original payment method (e.g., American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa).
If the item does not meet our return conditions, it will be sent back to you without a refund.
Non-Returnable Items
We do not accept returns for:
- Items not in their original condition or damaged due to customer misuse
- Items without original packaging or proof of purchase
Your UK Consumer Rights
This return policy does not affect your statutory rights under UK law. For example, you have the right to cancel an online order within 14 days of receiving it for any reason, with a further 14 days to return it.
Contact Us
For any questions, feel free to contact us:
E-mail: admin@bashitah.shop
Phone: 01905613443
Adresse: 117 Sidbury, Worcester WR5 2DH, United Kingdom